Returns & Exchanges
We are continually overwhelmed by the support and love people like yourself are showing towards our brand, Black Sheep Cycling. Our expertise is in Garment Development, and we have become known for producing the most premium cycling apparel available anywhere in the world. Part of this vision is to make sure you have a perfect size and achieve the very best fit. Please read below about our Exchange Guarantee.
If your garment does not fit as you were expecting or has a manufacturing fault, we will offer an immediate exchange for you. The quickest way to make an exchange is to place a new order on the website. Upon deciding the need for an exchange, please email firstname.lastname@example.org and we'll create you a free returns shipping label. Once we receive your original order back, we will refund you. Goods must be returned within 90 days of purchase, in their original condition: unworn, unwashed, with tags and in their original packaging.
We will return your new garment via an expedited delivery service. We will notify you via email once your return has been processed.
If in the event that we are sold out of your desired size, we will offer you a FULL refund of the purchase price. We want to make this experience as risk-free as possible for you.
If you simply don't want your order, we'll offer you a free return. Please email us at email@example.com and we'll create you a free returns shipping label.
INTERNATIONAL EXCHANGES & RETURNS
If you wish to exchange or return an item, please send the item back to us using a reliable courier that includes a tracking number and proof of purchase. We cannot offer free returns or exchanges at this time and do not refund the cost of the return shipping.
Please send your order back to the below address. On the outside of the package, clearly state 'Returned Goods – Failed Sale'.
Black Sheep Cycling UK
Sandown Industrial Park
Goods must be returned within 90 days of purchase, in their original condition: unworn, unwashed, with tags and in their original packaging.